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We ship within Canada via UPS & Canada Post and to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via USPS, UPS and FedEX. Unfortunately we are unable to send packages to any other countries or destinations. Learn more about shipping.
Orders
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 412-365-4052 and quote your order number.
How do I return my order?
Mister Bath Bomb wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 412-365-4052 to obtain a return authorization and receive further instructions.
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
I have a question about a product I purchased in a retail store…
We have several Fizzy Bath Time Friends who carry our products in retail stores. If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase.
Does Mister Bath Bomb have a product catalog? How do I subscribe?
In our quest to be as eco friendly as possible and to leave the smallest carbon footprint, we do not offer a printed product catalog. Our entire line, ever changing as it is, can be found on our website.
Website
Who do I contact if I am having a technical difficulty with the website?
If you are having difficulty placing an order online, or experiencing other problems with the website, our Live Chat support staff can assist you if online, or call Customer Care at 412-365-4052 or email customercare@misterbathbomb.com.
I've forgotten my password and I cannot log into my account - what do I do?
If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.
Which forms of payment does Mister Bath Bomb accept?
We accept all major credit cards for online orders – including Visa, Mastercard, Discover, American Express and PayPal.
Does Mister Bath Bomb have a newsletter? How do I sign up?
Mister Bath Bomb sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful skin and hair care advice.
Rest assured Mister Bath Bomb will not share your contact information with third parties.
Does Mister Bath Bomb have gift cards?
Currently we do not, however we are looking into the possibility. We’ll update this at such time that they are offered.
General
Press Inquiries
Members of the media can contact our Public Relations department at pr@misterbathbomb.com. For general questions, comments or the status of your order, please email customercare@misterbathbomb.com.
Bloggers interested in working with Mister Bath Bomb can contact bloggers@misterbathbomb.com
