FAQ

We ship within Canada via UPS & Canada Post and to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via USPS, UPS and FedEX. Unfortunately we are unable to send packages to any other countries or destinations. Learn more about shipping.

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 412-365-4052 and quote your order number.

Mister Bath Bomb wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 412-365-4052 to obtain a return authorization and receive further instructions.

More information on Returns

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.

We have several Fizzy Bath Time Friends who carry our products in retail stores. If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase.

In our quest to be as eco friendly as possible and to leave the smallest carbon footprint, we do not offer a printed product catalog. Our entire line, ever changing as it is, can be found on our website.

If you are having difficulty placing an order online, or experiencing other problems with the website, our Live Chat support staff can assist you if online, or call Customer Care at 412-365-4052 or email customercare@misterbathbomb.com.

If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.

We accept all major credit cards for online orders – including Visa, Mastercard, Discover, American Express and PayPal.

Mister Bath Bomb sends out e-news every month. Our emails include exclusive offers, product announcements, events and helpful skin and hair care advice.

Rest assured Mister Bath Bomb will not share your contact information with third parties.

Currently we do not, however we are looking into the possibility. We’ll update this at such time that they are offered.

Members of the media can contact our Public Relations department at pr@misterbathbomb.com. For general questions, comments or the status of your order, please email customercare@misterbathbomb.com.

Bloggers interested in working with Mister Bath Bomb can contact bloggers@misterbathbomb.com